Terms and Conditions

1. About these terms

These terms are an agreement between your business and Omnal AI Inc. ("Omnal", "we", "us"), a Canadian corporation based in Edmonton, Alberta. They cover our AI phone receptionist service and this website.

Our service is for businesses, not personal use. By signing up, you confirm you have authority to agree to these terms for your business. If anything in a signed agreement with us differs from these terms, the signed agreement wins.

2. First-month guarantee

• Before you go live, you sign a one-page agreement with us and we agree on your plan.
• Your first month is billed in advance, the day your AI receptionist goes live.
• If we book fewer than 5 jobs in your first 30 days live, we refund your first month's plan fee in full, plus any setup fee you paid. We send the refund within 5 business days of your 30-day report, to the card you paid with. You can then cancel, or continue at your plan's monthly price.
• If we book 5 or more jobs, nothing changes. Your service continues month to month.
• The guarantee applies to your first month only, and once per business.
• For the guarantee to apply, your missed and after-hours calls need to be forwarded to your AI receptionist for the full 30 days.
• Your 30-day report lists every booked job with the caller's details, so you can check the count yourself.
• A "booked job" is a caller's job request that our AI books or sends to you with the caller's name, address and problem. Whether you take the job is up to you.

3. Plans and usage

• Call counts are estimates based on typical call length. Your plan is measured in minutes.
• Extra usage on Pro and Growth is $0.40 CAD per minute, billed the following month. We'll let you know when you reach 80% of your allowance, so there are no surprises.
• On Pro and Growth, each call can run up to 10 minutes.
• We recommend a plan on your setup call based on your call volume. You can move up or down a plan at the start of any billing month.

4. Unlimited plan (Scale)

• Scale includes unlimited inbound calls for your business. No minute caps, no call length limits and no extra usage charges.
• It covers calls to your own business. It can't be used for outbound or automated calling, or resold to other businesses.

5. Setup fee

Setup is a one-time fee of $997 CAD, charged with your first monthly payment. It is refunded under the first-month guarantee and waived for our first 10 clients.

6. Billing and cancellation

• Plans are billed monthly in advance, in Canadian dollars, plus applicable taxes (GST), starting the day your AI receptionist goes live.
• We take payment by card through our payment processor, using a secure link we send you. We never take payment on our website.
• Plans are month to month. There is no long-term contract.
• You can cancel anytime by email to info@omnal.ai. Cancellation takes effect at the end of your current billing month, and you won't be billed again. Apart from the first-month guarantee, we don't refund part months.
• If a payment fails, we'll tell you and give you 14 days to fix it before we pause the service.

7. What we do

• Build your AI receptionist around your business, usually live within 48 hours of getting what we need from you.
• Answer forwarded calls 24/7, including nights, weekends and holidays.
• Book jobs into your calendar, transfer emergencies live to your on-call plumber, and text you a summary of every call.
• Filter spam and robocalls.
• Send a monthly report and tune your receptionist.

Calendar booking works today. Connections to Jobber and other CRMs are coming soon. We will only describe an integration as available once it is working.

8. What you agree to do

• Give us accurate information about your services, prices, service area, hours and emergency rules, and tell us when they change.
• Set up call forwarding to your AI receptionist and keep your on-call phone reachable for emergency transfers.
• Decide which jobs you take, and do the work. You are responsible for the services you provide to your customers.
• Follow the laws that apply to your business, including privacy laws for your customers' information.
• Not use the service for anything unlawful, for outbound or automated calling, or for another business.

9. AI and emergencies

• Your receptionist is an AI. It tells callers it is an AI assistant and that the call is recorded.
• It works well, but it can mishear or misunderstand. Always check the call summary before you go out to a job.
• It is not an emergency service and does not replace 911. Emergency transfers depend on your on-call phone answering and on phone networks working.
• It will not diagnose problems or quote prices you haven't approved.

10. Your data and privacy

• Your callers' information belongs to your business. We handle it on your behalf to provide the service, as described in our Privacy Policy.
• When your service ends, you can ask for a copy of your call records. We delete them within 90 days after the service ends unless the law requires us to keep them.
• We keep your business information confidential and only share it with providers we need to run the service.

11. Service availability

We work to keep the service running at all times, but we can't promise it will never be interrupted. Phone networks, internet providers and our own providers can have outages. If something goes wrong, we'll tell you and fix it as fast as we can.

12. Ownership

We own the Omnal service, software and the receptionist setup we build. You own your business information, your recordings and your callers' information. You give us permission to use them only to provide and improve your service.

13. Limits on our liability

To the extent the law allows:

• We are not responsible for lost profits, lost jobs, or indirect or consequential losses.
• Our total responsibility for any claim is limited to the fees you paid us in the 3 months before the claim.
• Nothing in these terms limits liability that the law does not allow to be limited.

You agree to cover our reasonable costs if a claim is made against us because you used the service unlawfully or broke these terms.

14. Ending the service

You can cancel anytime, as described above. We can suspend or end the service if you don't pay, use it unlawfully, or seriously break these terms, and we'll give you notice where we reasonably can.

15. Changes to these terms

We'll post changes on this page and update the date at the top. For important changes, such as prices, we'll email you at least 30 days before they apply to you. If you don't agree, you can cancel before the change takes effect.

16. Governing law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Alberta, in Edmonton.

17. Contact

Omnal AI Inc., 1447 37B Ave NW, Edmonton, Alberta T6T 0J1, Canada. Email info@omnal.ai. Privacy questions: info@omnal.ai.