An AI voice agent is software powered by artificial intelligence that can handle inbound and outbound phone calls, respond in natural language, and perform tasks like scheduling, lead qualification, and customer support.

They act as an automated, scalable extension of your team that handles the phone calls you can't. Businesses use them to:

• Automate Repetitive Inquiries: Instantly handle common questions about hours, pricing, booking, and order status 24/7.

• Qualify & Nurture Leads: Engage every inbound lead instantly, ask qualifying questions, and sync the best ones directly to your sales team in your CRM.

• Supercharge Customer Support: Resolve simple issues immediately, reduce wait times to zero, and free up human agents for complex problems.

 Inbound agents answer  your calls. Outbound agents make  your calls.

Inbound agents answer your calls. Outbound agents make your calls.

Inbound = Cost Savings & Customer Experience

• How: They act as a 24/7 front desk, automatically handling incoming calls for appointments, support, and FAQs.

• Your Value: You never miss a lead, reduce wait times to zero, and free up your team.

Outbound = Revenue Growth & Engagement

• How: They proactively call out for lead follow-ups, appointment reminders, and customer check-ins.

• Your Value: You scale your outreach, convert more leads, and reduce no-shows automatically.

Using both creates a complete, automated system for all your customer communication.

Yes. They solve the core business problem of having to choose between cost and customer service quality.

A traditional call center forces a difficult choice: pay for a large team for good service, or have a small team and risk missing calls and frustrating customers.

AI voice agents end this compromise. They act as an automated first layer that handles repetitive tasks like scheduling and FAQs instantly, 24/7. This ensures you never miss a call.

The result: You get lower operational costs, 24/7 customer service, and a human team that is free to focus on high value conversations that grow your business.

Absolutely. Data security and privacy are the foundation of our service. We treat your customer data with the same level of protection and confidentiality as you do, ensuring it is never used to train our AI models.

Your security is ensured through multiple, concrete measures:

• End-to-End Encryption: All data, both in transit and at rest, is encrypted using industry-standard protocols.

• Strict Access Controls: Role-based access ensures that only authorized personnel can view sensitive data, and all access is logged and audited.

• Compliant by Design: Our systems are built to comply with major data protection regulations, providing a secure framework for your operations.

• Your Data is Your Data: Customer conversations and information are strictly used to perform the tasks you've authorized. We do not use your data to train or improve our general AI models.

We are committed to full transparency about our security practices and are happy to provide a detailed security whitepaper upon request.

Absolutely. Omnal connects with CRMs, calendars, and other platforms so that every call is logged, leads are updated, and your team has full visibility.